Warranty & Returns Policy

Warranty

Your A-FLO Equipment supplied product is warranted to the original user against defects in workmanship or materials under normal use for a period of 2 years after purchase date. Any products which are deemed to be defective in material and workmanship and are returned to A-FLO Equipment will be repaired or replaced at A-FLO Equipment’s Discretion.

The warranty does not cover damage or failure which in A-FLO Equipment decides, has arisen from misuse, abrasion, corrosion, negligence, accidental damage, faulty installation or tampering.
If an inspection by A-FLO equipment discloses no defect in material or workmanship, repair or replacement will be made at customary charges.

A-FLO Equipment has made a diligent effort to accurately illustrate and describe its products in all its literature. However, such illustrations and descriptions are not a warranty.

The purchaser shall make a claim to A-FLO Equipment within ten days after discovery of any alleged defect. The purchaser shall not return AFLO’s goods without obtaining a return authorisation from A-FLO.

Shipping cost will only be credited by A-FLO Equipment if the
product is deemed valid of warranty.

A-FLO Equipment will not be liable for consequential damages, losses, delays, labor costs or any other expense directly or indirectly arising from use of the product, its liability being expressly limited to the replacement or repair of any defective product or an allowance of credit therefore, the remedy and recovery of the purchaser on any claim against A-FLO Equipment, whether based on contract of this warranty or any alleged negligence shall be as stated and limited herein and shall be exclusive.

Conditions Of Sale

• All prices shown do not include GST or Freight.
• Orders will incur a delivery charge which will be notified at
  time of order.
• All prices are subject to change without notice.
• All orders are subject to A-FLO Equipment Terms of Trade
  (available on request).

Goods Return Policy

• Customers must request a Return Authorisation Form and lodge with our Returns Team.
• Goods will not be accepted without prior approval.
• Returns are subject to A-FLO’S discretionary 20% restocking fee
  and will only be accepted if the goods are received in an unused
  and original condition.
• A-FLO reserves the right in its complete discretion to refuse to accept any returns whatsoever.
• A-FLO may under certain circumstances accept returns, however on the basis of exchange. No cash refund will be payable in any event whatsoever or howsoever.
• Return of incorrectly supplied goods at A-FLO’s expense will be the carrier of our choice. We will not accept freight charges for goods returned by other means.
  Products specially purchased, manufactured, machined or cut
  to size to the customer’s specifications are non-returnable.

Please click on this link to download AFLO’s Warranty/Credit/Return Authorisation Form